Converge Launches ClickToCall
Converge has launched a new tool, ClickToCall, that makes it easy for customers to reach out to support agents on their mobile devices. This tool, available on desktop browsers and android OCs, allows customers to check their account status, open a ticket if they have a concern or report an outage.
The click to call tool helps businesses reach prospective customers directly, which is a valuable customer service. It allows sales reps to connect with prospects in real-time and has increased ROI for many companies. Click-to-call solutions allow sales reps to quickly connect with highly sales-ready customers.
With click-to-call and call tracking, businesses can serve up dynamic phone numbers tied to specific search keywords and ad sources. When used together, call tracking and click-to-call tools alert sales reps as to why a customer is calling. For example, a customer looking for marketing automation may click on a Google ad for a marketing automation vendor. The dialing company would know exactly which ad the customer clicked on.
Converge Launches ClickToCall Service For Mobile Devices
Converge offers a full range of solutions that span application modernization, cloud, cybersecurity, digital infrastructure, and the digital workplace. The company supports its solutions with advisory and implementation services. It works with leading IT vendors to meet the unique business and technology needs of each client. With its unique solution approach, Converge helps its clients meet their goals and improve the way they operate.
Today, most businesses use click-to-call buttons. Click-to-call buttons help customers easily contact a representative while browsing a website. A click-to-call button allows customers to connect online with a live person in a matter of seconds. It can also be used to connect colleagues and customers to one another.
Not all click-to-call buttons are created equal. Some are fake or misleading. Make sure you do not choose a site that asks for your name or address before you can place a call. If it does, report it to the FTC. In addition to this, make sure you have a dedicated landing page for your click-to-call buttons. This will help you improve your conversion rates.