Companies are now desperately looking for Salesforce consultants to fulfill their Salesforce development needs. There are certain key qualities to consider before selecting the right Salesforce partner. They must be able to communicate productively and must be highly experienced in innovative knowledge and skills.
listening skills
A Salesforce consultant must be a good listener in general. They need to be able to understand your business goals, and they also need to be quick enough to grasp your ideas and translate them into design. Request documentation so you can be sure they’ve reached the right conclusion about your company’s Salesforce development needs. Flexibility is another key aspect to consider. See if your Salesforce consulting partner is ready to accommodate any future changes to your business requirements. The more flexible the consultants are, the better they are.
knowledge specialists
It is an important aspect in the development of Salesforce. It is a basic requirement that you should choose the knowledge experts based on your business requirements. Knowledge experts have been classified into three.
They are,
• Administrator
• Developer
• Implementation experts
administrators
A Salesforce Certified Administrator would be responsible for the effective management and maintenance of your Salesforce development requirements.
• Responsible for security and user management
• Take care of the main functionalities of the services and sales cloud
• Approvals and workflow automation
developers
Force.com Certified Developers will be responsible for guiding you through the design and development of a constructive data model.
Other features of force.com certified developers include,
• Follow best practices for creating custom apps
• Identify use cases
• Evaluation and configuration of security settings
• Improved business logic
• User interface customization
Implementation experts
Implementation experts have specialized knowledge to meet the challenges of implementing customer-centric solutions.
Two types of implementation experts are typically available with a Salesforce consulting company.
• Certified sales cloud consultants
• Certified cloud service consultants
The cloud sales consultant deals with the design of the applications as well as the sales and marketing solutions. They also engage in user interface customization to improve productivity and also tailor analytics solutions to track key metrics. Service Cloud consultants are primarily focused on designing and building solutions with long-term success in mind. These consultants design contact center solutions that help incorporate features such as knowledge bases, customer portals, and partner portals.
Creative Solution Providers
Salesforce Consulting Partners must be able to offer a combination of best practices along with innovative skills. Each business will have its own individual requirements and consultants are responsible for providing solutions that are unique and capable of maximizing efficiency.
Stability
The stability of the company also means its reliability. Check out how long the company has been in business and learn more about testimonials from customers they’ve dealt with. A winning track record means that the Salesforce consulting company you’ve chosen will be able to meet your needs in more than one solution area.
Reputation
It is convenient to check if the reputation of the company is reliable or not. To check if they have any customer satisfaction issues, it’s best to ask for references right away. This will ensure that you have made the right decision when choosing your Salesforce partner company.
